State Farm: Lack of Collision Coverage

So I received a letter in the mail yesterday saying something along the lines that my collision coverage was suspended. I called the agent, and of course was directed to the 24 hour answering service, which is basically a human answering machine. They were unable to define the New Jersey code in the letter because the lady on the other end of the phone did not live in New Jersey, and was unaware of New Jersey laws. I of course was irate. I wanted answers and I wanted them answered immediately. I had gone into the local agent on May 18, and according to the letter, my coverage was suspended on May 26, only 8 days later for failure to comply with some inspection regulation. The only thing I could think of was my tags and inspection was conducted in Texas, and I had not gotten around to switching them over to New Jersey. I left a message and told them that I was extremely upset and they needed to contact me immediately. I also told the lady on the other end that if anything happened to my car (God forbid), they were paying for it for not having notifying me sooner. The letter as I said indicated that my coverage was suspended on the 26th, the letter was dated the 29th, and I received the letter on the 30th. The leter also had mention of a 10 day time frame to have this inspection done, and I in the meantime was left to figure out what the hell this inspection was.

My agent called today, and immediately was apologizing on behalf of the company. Apparently the day I went in to sign for the New Jersey coverage, they had taken pictures of my car. They did this in order to be aware of the condition my car was currently in so I would be unable to claim anything that was already done to the car. The lady then proceeded to tell me that she had improperly scanned the pictures and they were not sent to their corporate office and the fault was 100% theirs. I told her this was unacceptable, and that they should have received a failure to comply letter and not me. That had nothing to do with me, and I was thinking I had done, or not done something I was supposed to. Talk about getting pissed off. The douche bags had me worrying for nothing. They were to blame and I did nothing wrong. I even get a 1/2 month deduction for 5 days worth of "mistakes". Shows them right. Sucks to be them!

God Bless you Circuit City

I have been going through hell the past few weeks with Circuit City. I bought a 32" LCD Polaroid Television there in December, and nearly a month ago it quit working. I fiddled with the cords a bit, and it miraculously started working again. A few days later, it stopped even registering the connection. Normally, the TV has a red light when off, and once you turn it on, it turns to a blue light. Well, when it stopped for the second time it wasn't even registering at all, therefore no red light. I called Circuit City Protection Program to have someone come out and look at the Television. The soonest appointment was a week and a half later than my call date. This made me mad, but at the same time I have another TV that I was able to use in the meantime. After waiting a week and a half for the technician to come out to my house, he immediately informed me that my TV was not repairable and that an exchange would have to be made. Due to the policies ran by Circuit City, I had to wait for them to call me, bring my old TV in to them, and receive the new TV. I asked the guy how long this typically takes and he said "around one week." I waited and waited, no response. I called the local Circuit City where I had bought the TV. I asked them the same question. The guy on the other end told me "between 48 hours and a week." Fast Forward to this past Saturday. I called Circuit City because up until this point I had been extremely patient in waiting for this process. The manager I spoke to had no idea what I was talking about when I told them what the technician had told me, and what the employee I spoke with told me earlier in the week. Well, I lost it; here came the waterworks. I started balling. I am not a very patient person, and to make me wait a month when the TV has been in my house less that 4 months is not acceptable. I didn't spend nearly a grand to look at a TV that doesn't work, and customer service that is ridiculous. I called the Protection Plan again and told them what the manager has said to me, the employee earlier in the week, and the technician. They finally resolved the issue. They filed a complaint with the actual store and told me a resolution would be made by Monday. Guess what? My phone just rang. Guess what day it is? Monday! They just called me and told me that my TV was ready for exchange!!! I feel like a vegetarian in a garden. I am so happy. I mean, how would you feel if you were paying for something and you couldn't even use it? Monday is now not so drab. When people ask me what my plans are after work, I am just going to tell them; "I have plans with my baby."