Thursday, May 31, 2007

State Farm: Lack of Collision Coverage

So I received a letter in the mail yesterday saying something along the lines that my collision coverage was suspended. I called the agent, and of course was directed to the 24 hour answering service, which is basically a human answering machine. They were unable to define the New Jersey code in the letter because the lady on the other end of the phone did not live in New Jersey, and was unaware of New Jersey laws. I of course was irate. I wanted answers and I wanted them answered immediately. I had gone into the local agent on May 18, and according to the letter, my coverage was suspended on May 26, only 8 days later for failure to comply with some inspection regulation. The only thing I could think of was my tags and inspection was conducted in Texas, and I had not gotten around to switching them over to New Jersey. I left a message and told them that I was extremely upset and they needed to contact me immediately. I also told the lady on the other end that if anything happened to my car (God forbid), they were paying for it for not having notifying me sooner. The letter as I said indicated that my coverage was suspended on the 26th, the letter was dated the 29th, and I received the letter on the 30th. The leter also had mention of a 10 day time frame to have this inspection done, and I in the meantime was left to figure out what the hell this inspection was.

My agent called today, and immediately was apologizing on behalf of the company. Apparently the day I went in to sign for the New Jersey coverage, they had taken pictures of my car. They did this in order to be aware of the condition my car was currently in so I would be unable to claim anything that was already done to the car. The lady then proceeded to tell me that she had improperly scanned the pictures and they were not sent to their corporate office and the fault was 100% theirs. I told her this was unacceptable, and that they should have received a failure to comply letter and not me. That had nothing to do with me, and I was thinking I had done, or not done something I was supposed to. Talk about getting pissed off. The douche bags had me worrying for nothing. They were to blame and I did nothing wrong. I even get a 1/2 month deduction for 5 days worth of "mistakes". Shows them right. Sucks to be them!

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2 comments:

Anonymous said...

come on man, last time I check we were all human and make mistakes. Does your mangina hurt that bad?

Pissed Off said...

in response, yes people make mistakes.... HOWEVER, when that is your area of expertise and you manage to fuck that up, you should have no reason to live.....

BTW, my mangina is perfectly fine. How about yours?